My external USB harddisk just died ...

Questions about hardware, drivers and peripherals.
In the Original Post please also include the output of inxi -Fzx
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ilu
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My external USB harddisk just died ...

Postby ilu » 22 Dec 2017 19:25

I think my external USB harddisk just died on me in the middle of some serious file shuffling. It's not detected by neither thunar or gparted. journalctl tells me:

Code: Select all

Dez 22 19:37:01  kernel: usb 1-6: new high-speed USB device number 4 using ehci-pci
Dez 22 19:37:01  kernel: usb 1-6: New USB device found, idVendor=0bc2, idProduct=ab44
Dez 22 19:37:01  kernel: usb 1-6: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Dez 22 19:37:01  kernel: usb 1-6: Product: Backup+ Hub
Dez 22 19:37:01  kernel: usb 1-6: Manufacturer: Seagate
Dez 22 19:37:01  kernel: usb 1-6: SerialNumber: 01CB7252B03S
Dez 22 19:37:01  kernel: usb 1-6.1: new high-speed USB device number 5 using ehci-pci
Dez 22 19:37:01  kernel: usb 1-6.1: New USB device found, idVendor=0bc2, idProduct=ab38
Dez 22 19:37:01  kernel: usb 1-6.1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
Dez 22 19:37:01  kernel: usb 1-6.1: Product: Backup+ Hub BK
Dez 22 19:37:01  kernel: usb 1-6.1: Manufacturer: Seagate
Dez 22 19:37:01  kernel: usb 1-6.1: SerialNumber: NA8T6NSX
...
Dez 22 19:38:02  kernel: usb 1-6.1: reset high-speed USB device number 5 using ehci-pci
Dez 22 19:38:07  kernel: usb 1-6.1: device descriptor read/64, error -110
Dez 22 19:38:23  kernel: usb 1-6.1: device descriptor read/64, error -110
Dez 22 19:38:23  kernel: usb 1-6.1: reset high-speed USB device number 5 using ehci-pci
Dez 22 19:38:29  kernel: usb 1-6.1: device descriptor read/64, error -110
Dez 22 19:38:45  kernel: usb 1-6.1: device descriptor read/64, error -110
Dez 22 19:38:45  kernel: usb 1-6.1: reset high-speed USB device number 5 using ehci-pci
Dez 22 19:38:56  kernel: usb 1-6.1: device not accepting address 5, error -110
Dez 22 19:38:56  kernel: usb 1-6.1: reset high-speed USB device number 5 using ehci-pci
Dez 22 19:39:07  kernel: usb 1-6.1: device not accepting address 5, error -110
Dez 22 19:39:07  kernel: usb 1-6.1: USB disconnect, device number 5
(8 further tries on device number 6 to 13)
Dez 22 19:41:18  kernel: usb 1-6-port1: unable to enumerate USB device
It has its own USB hub, so I'm not really sure whether these messages regard the hub or the drive.
I might still be lucky because -110 means not enough power and maybe just the power supply malfunctioned. But I'll have to wait till after xmas to get my hands on a meter.
Any additional diagnostics you know of?

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MAYBL8
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Location: Maryland Heights, MO USA
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Re: My external USB harddisk just died ...

Postby MAYBL8 » 23 Dec 2017 15:12

Is there some way to plug the usb cable directly into the computer and not use the hub?


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ilu
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Re: My external USB harddisk just died ...

Postby ilu » 25 Dec 2017 16:30

I already did but that doesn't supply enough power for the drive to start up. I'll have to wait till after the holidays.

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MAYBL8
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Location: Maryland Heights, MO USA
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Re: My external USB harddisk just died ...

Postby MAYBL8 » 25 Dec 2017 18:07

If it is a sata drive and you have a desktop, you could try to use another sata connection in there and see if it will spin up.


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ilu
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Re: My external USB harddisk just died ...

Postby ilu » 25 Dec 2017 19:16

Internal it's SATA but if I open the case I will void the warranty. So it has to stay USB for now. After my initial panic I'm now hoping for a recovery as soon as I find a suitable replacement for the power supply.

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san-claudio
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Re: My external USB harddisk just died ...

Postby san-claudio » 25 Dec 2017 22:11

How to check hard disk health on Linux using smartmontools
The SMART information for a disk consists of several sections. Among other things, "READ SMART DATA" section shows the overall health status of the drive.

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment rest result: PASSED

The result of this test can be either PASSED or FAILED. In the latter case, a hardware failure is imminent, so you may want to start backing up your important data from that drive!

Code: Select all

sudo smartctl -s on -a /dev/sda
How to Check and Monitor Hard Disk Health on Linux with Smartmontools
Attachments
smartctl sda.txt
(4.95 KiB) Downloaded 63 times


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